Frequently asked questions (F.A.Q.)
1. Company Related.
What does it mean to "VVS Gems"?
VVS is a clarity grade of diamond which reflects a diamond as one of the best amongst all. At VVS Gems, we're always working towards the goal of perfection in the whole Industry. And so it is VVS Gems.
How many years VVS Gems has been serving in this industry?
More than 5 Years.
Where the corporate office of VVS Gems is located?
VVS Gems's head office is in the heart of diamond market in Surat, India.
What are the working hours of VVS Gems? Online and Ofline?
Monday to Saturday 10AM to 8PM. However, we're avalible always online.
What kind of products VVS Gems is providing?
We provides all type of Diamonds and Diamond jewelry. (i.e. Colors: White, yellow, pink, green etc. Shapes: Round, Pear, MQ, Heart, Prnicess, Cushion etc., Size: from 0.01ct up to 15ct).
Do you manufactures diamonds?
Yes, we have a factory unit at Surat, India for manufacturing diamonds.
What are the 4C's of Diamond?
4C's are a global method for describing diamonds. It includes following details,
From where your diamond comes from?
We source rough and polished diamonds from all over the world who complies with United Nations Kimberly process in order to confirm all diamonds are conflict free.
Why do you mostly sells GIA certified diamonds only?
Yes, we mostly make certification from world reknown Lab for diamond grading and GIA is one of the best in The world as per their grading standards and global acceptance. We always look forward to give the best possible diamonds and certification to our customers and so we deals in GIA mostly.
Do you sells synthetic or CVD or any other type of man made diamonds?
No. At VVS Gems, we only sells 100% Natural diamonds. No CVD, No Synthetic, No Moissanite or no any other man made diamonds. All our diamonds comes with guarantee of naturality for lifetime.
What is Fluorescence?
Diamonds that are said to be fluorescent contain particles that emit a visible (usually blue) glow when exposed to UV lighting. In rare cases, high levels of fluorescence can make stones appear milky or hazy, although for the most part fluorescence does not generally impact beauty or sparkle and can even make some lower colours (I, J, K, L, etc.) appear more colourless or white.
What is make of the diamond? And what does it mean EX, VG, GD?
Make of a diamond represents the perfection of polishing a diamond. It is graded by Excellent(EX), Very Good(VG), Good(GD), Fair(FR), Poor(PR) where excellents stands for 100% perfection in making and is of with perfect sparkles and luster.
What is No BGM?
it's No Brown(Shade), No Green(Shade), No Milky(Luster). It indicates general preferances of a diamond according to proper standard. Stones that are No BGM are perfect in the terms of shade and luster.
3. Website Related
What Is the guest login option?
Logging in as a guest, you can view all of our products rather than pricing.
What is "Hold" button on search results page?
If you likes a product in our website but still thinking weather to buy or not, you can send a Hold request for that product and we'll hold it for you by selling the same stone to any other client for a limited time Range.
What is "Inquiry" button in search results page?
If you want to know more about any product from our diamond specialists, you can send a request for Inquiry.
How many seach results I can see in one search?
You can see up to 500 stones in a perticular search. Use more filters and narrow your searh results if the result is more than 500.
What is "Advance Seach" option?
On Diamond seach page, there is an option to filter diamonds deeply according to your critaria. (i.e seach by Table %, Total Drpth %, Measurements, H&A Etc.)
How is the pricing policy of your company?
We follows One Price Policy all around the Globe.
Do you accept offers?
No, we do not. But, you can always send us an inquiry with your offer and we'll acknoledge you if our prices revises for that perticular product.
What is the base currency of the prices written in your website?
all the prices in our website are in "USD" only.
How do you change prices of your products? Every day? Every month?
Accoding to the market circumstences, USD or INR price changes or Rapaport price changes, we changes prices of our products. It can be Weekly or Monthly.
Prices written for all products are inclusive of taxes or exclusive?
All the prices are tax exclusive only.
If purchasing outside your base country, who will bear custom duties and import duties?
Customers have to bear any custom or import duties levied as per their country's rules and regulations.
If I clicks to buy a product, it'll be confirmed at the same time?
No, after you confirm a diamond from your side, we'll check various aspects and avaliblity of products and after that we'll mail you final confirmation on your registered maid id.
How much it takes for the confirmation of order once I've confirmed a product?
It merely takes upto 1 to 4 working hours for confirming the order.
Do I need to pay GST for any products?
Yes, Indian customers must have to pay GST additionally.
Do you give discounts?
No, we don’t. But we provides some offers of discounts time to time.
Can we cancel the purchase or return the Diamond if in case we don't like?
Sorry, Diamond once confirmed cannot be cancelled.
What location you can ship your products?
We ships all over the world, anywhere, any time.
Do you ships internationally?
Yes, at 50+ countries.
How much time it takes for delivery of products after purchase confirmation?
It depends on the address where we need to ship it. However, it may take 24-48hours in India and 2 to 7 working days outside the boundries of india. (It may delay if payment not received because we ships goods only once we get payment credited in our account.)
Can you ship the stone to address other than our normal shipping address?
Yes. As per your advice we can send at your responsibility.
Which shipping company you normally use?
We use Malca Amit, Brinks, BVC, Lemiure, G4S, Dunbar for all our shipments.
Do you use FedEx or UPS?
We can also send thorough FedEx or UPS on special request but it's at your own risk.
The shipment sent by you is insured?
Yes. Shipments send through Malca Amit, Brinks, BVC, Lemuire are insured door to door. Shipments sent though any airlines are insured till your airport till you or your agent collects it.
Do you pays shipping?
We pay shipping if the total invoice value is more than 20.000USD
What are payment terms ?
All the payments are in advance only. Once we receive your payment, goods will be shipped promptly.
Is COD availible?
Yes, you can be eligible for COD if you're our regular client who is in business relation with us for a good amount of time and have absolute clear payment records.
Do you accepts credit/debit cards for payment?
Sorry, we do not accept any type of card payments as of now.
What is your bank account details?
Our bank details can only be confirmed by calling or mailing us. Or you can check it on our Invoice.