Our Privacy Policy
Last updated 1st November2018.
VVS Gems (“us”, “our”, “we”, ) are committed to protecting and respecting your privacy.
This privacy policy (the “Policy”) sets out the types of personal data we collect and use when you access and visit www.vvsgems.com (the “Website”) and how we may use that information.
1. Introduction.This Policy covers our collection, processing and use of personal data when you use any of our Website. When you supply any personal data to us we have legal obligations towards you in the way we use that data. For ease of reading, we have divided this Policy into several sections: 1. Introduction. It is important that you read this Policy together with any other privacy notice or fair processing notices that we may provide on the Website at or around the time that we collect or process personal data about you (for example, fair processing notices that we may display to you at the time that you sign up to receive e-mail updates from us) so that you are fully aware of how and why we are using that data. This Policy supplements other notices including our Website Terms and Conditions and our Cookies Policy and is not intended to override or replace them. By visiting or otherwise using our Website, you are agreeing to the practices set out in this Policy. If, for any reason, you do not agree to the terms of this Policy, please stop using this Website. We reserve the right to revise or amend this Policy at any time to reflect changes to our business or changes in the law. Where these changes are significant we will endeavour to let users of the Websites know. However, it is your responsibility to check this Policy before each use of the Website – for ease of reference the top of this Policy indicates the date on which it was last updated. Please note that our Website is not directed at children under the age of 18 (each a "Child" together "Children") and we do not knowingly collect personal information about Children. If you believe we have collected personal information about your Child, you may contact us at customer-support@vvsgems.com and request that we cease processing information about your Child. |
2. What is personal data and what do we collect?
What is personal data?
Data we collect from you when you use the Website,
We may also collect information about you when you visit the Website through the use of technologies such as cookies. The following are examples of information we may collect:
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3. Your RightsAs a data subject you have a number of rights in relation to your personal data. Below, we have described the various rights that you have, as well as how you can exercise them. Right of AccessYou may, at any time, request access to the personal data that we hold which relates to you (you may have heard of this right being described as a "subject access request"). Please note that this right entitles you to receive a copy of the personal data that we hold about you in order to enable you to check that it is correct and to ensure that we are processing that personal data lawfully. It is not a right that allows you to request personal data about other people, or a right to request specific documents from us that do not relate to your personal data. You can exercise this right at any time by writing to us using the contact details set out here and telling us that you are making a subject access request. You do not have to fill in a specific form to make this kind of request. Your Right to Rectification and ErasureYou may, at any time, request that we correct personal data that we hold about you which you believe is incorrect or inaccurate. You may also ask us to erase personal data if you do not believe that we need to continue retaining it (you may have heard of this right described as the “right to be forgotten”). Please note that we may ask you to verify any new data that you provide to us and may take our own steps to check that the new data you have supplied us with is right. Further, we are not always obliged to erase personal data when asked to do so; if for any reason we believe that we have a good legal reason to continue processing personal data that you ask us to erase we will tell you what that reason is at the time we respond to your request. You can exercise this right at any time by writing to us using the contact details set out here and telling us that you are making a request to have your personal data rectified or erased and on what basis you are making that request. If you want us to replace inaccurate data with new data, you should tell us what that new data is. You do not have to fill in a specific form to make this kind of request. Your Right to Restrict ProcessingWhere we process your personal data on the basis of a legitimate interest (see the sections of this Policy which explain how and why we use your information) you are entitled to ask us to stop processing it in that way if you feel that our continuing to do so impacts on your fundamental rights and freedoms or if you feel that those legitimate interests are not valid. VVS Gems may process your data on the basis of a legitimate interest in the following ways: Optimise the Website content:
Your Right to PortabilityWhere you wish to transfer certain personal data that we hold about you, which is processed by automated means, to a third party you may write to us and ask us to provide it to you in a commonly used machine-readable format. Because of the kind of work that we do and the systems that we use, we do not envisage this right being particularly relevant to the majority of individuals with whom we interact. However, if you wish to transfer your data from us to a third party we are happy to consider such requests. Your Right to stop receiving communicationsWhere we send you e-mail marketing communications (or other regulated electronic messages) you have the right to opt-out at any time. You can do this by using the ‘unsubscribe’ link that appears in the footer of each communication (or the equivalent mechanism in those communications). Alternatively, if for any reason you cannot use those links, or if you would prefer to contact us directly – you can unsubscribe by writing to us at support@vvsgems.com and telling us which communications you would like us to stop sending you. Your Right to object to automated decision making and profilingYou have the right to be informed about the existence of any automated decision making and profiling of your personal data, and where appropriate, be provided with meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing that affects you. Exercising your rightsWhen you write to us making a request to exercise your rights we are entitled to ask you to prove that you are who you say you are. We may ask you to provide copies of relevant ID documents to help us to verify your identity. It will help us to process your request if you clearly state which right you wish to exercise and, where relevant, why it is that you are exercising it. The clearer and more specific you can be, the faster and more efficiently we can deal with your request. If you do not provide us with sufficient information then we may delay actioning your request until you have provided us with additional information (and where this is the case we will tell you). |
4. For how long do we keep your information?Depending on how and why you provide us with your personal data we may share it in the following ways:
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5.How and why do we use/share your informationSharing your information. Depending on how and why you provide us with your personal data we may share it in the following ways:
We may also disclose your personal information to third parties in the following events:
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6. SecurityVVS Gems takes the protection of your information very seriously. We use encryption (SSL) to protect your personal data when appropriate, and all the information provided to us is stored on secure servers once we receive it. VVS Gems may store your personal data on secure servers either on our premises or in secure third party data centres. If we ever give you (or where you have chosen) a password which enables you to access certain parts of this Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. |
7. Contact DetailsIf you have any queries regarding this Policy, if you wish to exercise any of your rights set out above or if you think that the Policy has not been followed, please contact us at: VVS Gems |